Legal and Policies

Travel Fee Policy
Our mobile detailing services are based within a 30km radius of North Lakes, QLD.
Clients located outside this 30km service zone will be charged a travel fee of $5 for every additional 5km beyond the included radius.
This fee covers fuel, time, and transport of detailing equipment.

Refund Policy
All sales made through our website are final.
We do not offer refunds via the website platform under any circumstances.
If you believe a refund is warranted due to exceptional circumstances, you must submit your request via email to:
📧 SilkyDetailsBNE@gmail.com
All refund cases will be reviewed individually by our team. Please include your full name, service date, and reason for the request.